Frequently Asked Questions

The Beauty Berry Company uses the generally unheard of Sea Buckthorn berry in all of its products, solely for its beautifying abilities. This "beauty berry" is not popular in Europe as it grows primarily high in the Himalayan Mountains where it is called “Holy Fruit’ among the locals because of its many capabilities, includng enhancing beauty.

Sea buckthorn has multiple uses due to its unique profile of over 60 antioxidants and at least 20 minerals, whilst also containing carotenoids, xanthophylls, phenolics, and flavanoids, too. Its an absolute power house of nutrients!

Our purpose is ultimately help you to feel more confident in your own healthy, radiant and beautiful skin. We aim to help you to achieve this with our formulations which include specially selected ingredients at the relevant levels to help you to achieve targeted and visible results. 

One definiton of Aesthetics is "a set of principles concerned with the nature and appreciation of beauty".

Some of the main facial aestheics problems include.

• Acne.
• Dehydrated skin.
• Skin damage from pollution and light (fine lines).
• Bone density loss (hollowing of eyes/dark circles, loss of definition in jawline &cheeks, receeding chin).
• Collagen instability (sagging skin & wrinkles).

The Beauty Berry Company's Facial Aesthetics Food aims to help with support and protection against these problems.  

Yes, Facial Aesthetics Food is a supplement that is designed for everyday use. In fact you’ll see faster and more effective results by including it into your daily routine.

Consuming Facial Aesthetics Food daily can help you to support your skin and facial bone.

To achieve optimal results two capsules should be taken per day, preferably in the morning with your first meal. We like to take Facial Aesthetics Food with our regular multivitamin for a high-strength beauty boost. Each bottle contains 60 capsules (1 month's supply).
 

There are no side effects related to stopping your Facial Aesthetics Food regime. However, your body may not have best requirements to support healthy skin and facial bone.

Yes, Facial Aesthetics Food is suitable for both vegetarians and vegans.  

You should consult your GP before starting any supplement regime and discuss the changes to your diet with them to ensure they are safe alongside any medication that you may be on. 

Please consult with your doctor or midwife before taking Facial Aesthetics Food if you are pregnant or breastfeeding. 

We accept credit or debit card payments, including Visa, Mastercard and Maestro. We also accept PayPal, Apple Pay and Google Pay. 

To pay by credit or debit follow the steps. "more payment options" or "checkout", and enter your shipping details. Then select "continue shipping method" to pay with your credit or debit card. 

Yes, The Beauty Berry Company is a secure website. We use Shopify Payments: a secure, robust payment gateway. 

We ship exclusively to the UK and Europe.

From when your items have been dispatched please allow:

• UK standard (3-5 working days) 
• UK first-class (1-3 working days) 
• EU standard (7-14 working days)

Orders placed before 12pm will be posted on the same day.
Orders placed after 12pm will be posted the next working day.
Orders placed after 12pm on Friday will be posted the following Monday.
No orders will be posted on UK bank holidays, and will be delayed until the next working day.

Unfortunately, sometimes extreme weather and incidents can cause delays. Please see if there is an incident in your country. If your country states there will be a delay we are extremely sorry, but the extension in the expected delivery time frame is out of our control. 

UK mainland

If your order is over £25 you will receive FREE First Class shipping (1-3 business days)

If your order is under £25 there will be a small postage fee, charged inline with our postage charges:

UK Standard (3-5 Business days): £2

UK First Class (1-3 Business days): £3

EU shipping

EU Standard shipping (7-14 Business days): £5 for items less than £30, FREE for items more than £30 

We ship our items from our office/dispatch centre located in the UK. All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in UK need not worry about customs as we ship using domestic mail to these locations. Customers outside of the UK will be responsible for their own import customs, duty or taxes.

If you’re not happy with a purchase you have made with us, simply return it back to us in its original condition with your order confirmation letter found in your order, within 30 days, and we will be happy to give you a full refund or replacement.

*Please note that we do not cover any returns costs (unless this being our error) or supply return slips*

Expiration dates: Please note that all products are sold with a minimum expiry date of 12 months. We expect customers to use or supplement within this time due to the packages that we sell. Customers are not eligible to request a replacement or refund if these are outdated 12 months since purchase.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days of the refund being confirmed by our team to you. We cannot refund any item if: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. This does not apply if there has been delays in this coming back to us as long as we can see on the tracking information that the return was issued before the time given.  Late or missing refunds (if applicable): If you haven’t received a refund within 7-10 working days of the team confirming this, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thebeautyberry.company. Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please ensure to make our team aware first by sending us an email at info@thebeautyberry.company and send your item to: The Beauty Berry Company, 28 Hillyfields Road, Birmingham, B23 7HA.

Changed your mind about your order?

If you have decided that you no longer wish to receive your order or this was done by mistake and this has yet not been received, we advise you to refuse the order upon delivery to avoid return fees for yourself. If this is accepted and you still wish to return this back to us please note that we do not cover the return shipping costs of this for you.

Shipping: To return your product, you should mail your product to: The Beauty Berry Company, 28 Hillyfields Road, Birmingham, B23 7HA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item